At Altis Sigma E-Bike, your satisfaction is our top priority. We strive to provide high-quality products and a seamless shopping experience. If you are not fully satisfied with your purchase, this Refund and Returns Policy outlines how we can assist you.
1. Returns Policy
1.1 Eligibility for Returns
You can return an item within 30 days of receiving your order, provided it meets the following conditions:
- The product is unused, in its original condition, and in the original packaging.
- The product is free from any damage or wear caused by use.
- Proof of purchase (order confirmation or receipt) is provided.
1.2 Non-Returnable Items
Certain items are not eligible for return, including:
- Items purchased on clearance or marked as “Final Sale.”
- Customized or special-order items.
- Gift cards.
2. Refund Policy
2.1 Refund Eligibility
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days and issued to the original payment method.
2.2 Partial Refunds
In some cases, only partial refunds are granted, such as:
- Items not in their original condition or missing components.
- Returns initiated beyond the 30-day return window.
3. How to Initiate a Return
- Contact Us: Email us at sales@altispowersport.us.com with your order details and reason for return.
- Return Authorization: Wait for confirmation and instructions on how to proceed with the return.
- Ship the Item: Package the product securely and ship it to the address provided in our return instructions. Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
- Inspection and Refund: Once we receive your return, we will inspect it and process your refund if eligible.
4. Exchanges
We only replace items if they are defective or damaged upon delivery. If you need an exchange, email us at sales@altispowersport.us.com within 7 days of receiving your product. Please include photos of the damage or defect.
5. Warranty Claims
If your product is covered by a warranty and you encounter an issue, please refer to our Warranty Policy for detailed instructions. Contact us at sales@altispowersport.us.com to initiate a warranty claim.
6. Cancellations
Orders can be canceled if they have not yet been shipped. To request a cancellation, email us immediately at sales@altispowersport.us.com with your order details. If the order has already shipped, you will need to follow our standard return process.
7. Shipping Costs
- Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item).
- Original shipping costs are non-refundable unless the return is due to our error.
8. Contact Us
If you have any questions about this Refund and Returns Policy or need assistance, please contact us:
Email: sales@altispowersport.us.com
Location: Designed with Passion in California